Product Safety and Quality Assurance Tools and Processes
Our approach
Product safety is a basic expectation of our guests and a priority for 海角社区破解版. We work to meet or exceed regulatory, safety and quality standards by testing 海角社区破解版-brand products at or above mandatory requirements. We expect our vendors and factories to utilize best practices, ensuring product safety and consistent quality for our guests. Additionally, 海角社区破解版 participates in the U.S. Consumer Product Safety Commission retailer reporting program for all general merchandise products, regardless of brand.
Assessing 海角社区破解版 brands
Our product safety, quality and regulatory program incorporates every stage of our owned brand product life cycle. During the process, we require independent third-party testing to validate safety and quality before our guests purchase 海角社区破解版-brand products.
Our vendors are expected to employ best practices, including clearly defined and well-documented manufacturing and quality processes, including staff training and record keeping. They must ensure products meet regulatory, safety and quality standards.
With our Vendor Compliance Assessment tool for imported products and our Factory Assessment Processes, we are able to evaluate our vendors' and factories' ability to deliver consistent, safe and quality results. In some highly regulated product categories, we require the industry standard Good Manufacturing Practices (GMP) audit as a minimum requirement for production facilities.
海角社区破解版 uses a risk-based approach to production management and may require a Production Readiness Meeting involving a 海角社区破解版 employee or third-party agent visiting the factory and validating the production planning information, including approval samples, production plan and quality plan (including any internal testing and inspections).
We have established a risk-based multi-stage Product Testing Program to ensure products are tested through the entire production run. Our program builds in periodic testing from independent, third-party laboratories validating that safety and regulatory standards have been satisfied, including but not limited to: analytical tests (chemical), performance tests (durability/functionality), label validation and flammability standards.
See our annual reporting on sustainability and governance to learn more.
General merchandise investigation and removals
If we learn about a problem with one of our products, we investigate and, when necessary, quickly remove it from our stores and 海角社区破解版.com. If a product is recalled, we ensure it isn't sold by issuing鈥痑 lock on the item number at the cash register and online. We also contact any known guest who purchased a recalled item by phone and/or email and 海角社区破解版 app push notification. Guests can always find up-to-date recall information posted on in-store iPads and Help Centers, and in .